FAQ

What we are often asked

What payment methods are accepted?

We accept payment by credit card: Visa, MasterCard and American Express.

Can I change my plan at any time?

Yes! If you have a monthly plan, your change will be effective at the start of the following month. If you have an annual plan, the change will be effective during the annual renewal.

Can I cancel my plan at any time?

Yes. And upon cancellation we will erase your data from our systems. Please note that we do not refund any unused time on your plan whether it is an annual or monthly subscription.

What happens if an update breaks my website?

Our maintenance contract covers you in all cases depending on the package chosen. In this case, we restore your website to the most recent version available as a backup before the break down and we will notify you that your site was restored. If the reason for the incident is deemed minor by our team, we will be happy to correct the problem at no additional cost. However, if the problem is caused by a custom extension or theme, or a corrupted database, additional charges may apply. You will be informed before proceeding.

Do you offer web development services?

Yes. Our hourly rate is $ 99 to meet your personalized requests.

The development will be carried out on a downloaded copy of your site. We will sent a personalized link to allow to follow and validate the development. And once your approval is received, your site will be updated with the requested changes.

Do you offer discounts if I use your services on multiple sites?

Yes and an additional 10% will be applied from the 5th site regardless of the package chosen.

Do you offer web hosting?

Yes. If you transfer you site to us, the hosting is included with all the maintenance plans packages. And you require a didecataed hosted we can offer you VPS and physical servers as well. You can contact for any hosting request

Our Partners

WPML divi builder

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Our Hosting

Most of our servers are in Canada, Montreal and Toronto. But we also have servers in London UK for our European customers. All our servers are powered with renewable energies.

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